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Galvio Enterprises

Customer service

Returns & Exchange

We don't accept returns. A damaged, defective or wrong product can be exchanged within 7 days of delivery.

Last updated September 2026

No returns

We don't accept returns once a product has been delivered, including for a change of mind, and we don't refund delivered orders.

Exchange within 7 days

If a product arrives damaged, is defective, or is not the model on your invoice, tell us within 7 days of delivery. Once the claim is approved, we exchange it for the same model, or a comparable model if that one is unavailable.

Terms and conditions

An exchange is subject to all of the following:

  • The issue is reported within 7 days of the delivery date shown on your invoice.
  • You send your order number or invoice, with photos or a video of the issue. For damage in transit, include photos of the outer packaging.
  • The product is inspected by us or by Voltas's authorised service engineer, who must confirm the damage, defect or wrong model.
  • The product has not been misused, altered, or physically damaged after delivery, and has not been installed or repaired by anyone other than an authorised technician.
  • The product comes back with its original box and packaging where possible, accessories, manuals, remote and invoice.
  • Faults reported after 7 days are handled as a warranty claim with Voltas service, not as an exchange.
  • Installation, protection plans and other services already delivered are not exchangeable.
  • The final decision on an exchange rests with Galvio Enterprises and the distributor, after inspection.

Damaged on arrival

If the box looks damaged, note it on the delivery receipt before you sign, and don't install or use the product. Send us photos the same day.

Old appliances

We don't take old appliances in exchange or buy them back.

Cancellations before dispatch

You may ask to cancel before dispatch. Phase 1 orders are Cash on Delivery, so no payment has been collected online. Once an order has been dispatched, the delivery and exchange terms above apply.

How to request an exchange

Message or call us with your order number and photos of the issue. You can reach us on +91 94129 60885 or galvioenterprises@gmail.com.