Customer service
Privacy Policy
What we collect, why, and what we never do with it.
Last updated September 2026
You can place a Cash on Delivery order as a guest. An account is optional and helps you track orders across devices. Signing in uses a one-time code; we do not store passwords. We do not collect card, UPI or bank details during the Phase 1 Cash on Delivery checkout.
What we collect
- Your guest or account details: name, mobile number and email address when you choose to provide one.
- Delivery addresses you save, and the orders you place with us, including confirmation and payment status.
- What you tell us directly when you message, call or visit.
- Cart and saved-for-later choices. Guest carts stay in your browser; signed-in carts may also be saved to your account so they can be recovered and, where permitted, used for a cart reminder.
What we do with it
We use it to confirm and deliver your orders, send updates using the contact details you provide, answer support messages and meet invoicing and tax obligations. Your delivery address and phone number are shared with the distributor and courier handling your order.
What we do not do
We do not sell your personal information or share it for another business's marketing. Any operational sharing needed for an order is explained as part of the confirmed order process.
Messaging
When you contact us on WhatsApp, that conversation is carried by WhatsApp and governed by its terms as well as ours. You can use email instead.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it, and we will — except for records we are legally required to retain, such as tax invoices. You can reach us on +91 94129 60885 or galvioenterprises@gmail.com.
