Question 1

How do I place an order?

Accepted Answer

Add products to your cart and check out, or use Buy now on a product. Continue as a guest or sign in, choose a delivery address, and select your payment method. We then call you to confirm stock and the delivery date before anything is dispatched.

Question 2

Is my order confirmed as soon as I place it?

Accepted Answer

Your order is placed straight away with confirmation pending. We then call to confirm stock, the final price and the delivery date. If an item is unavailable, the order is cancelled without charge.

Question 3

Can I change or cancel an order?

Accepted Answer

You can cancel from My Orders until the order is packed. After that, or to change an order, contact us with your order number.

Question 4

How do I pay?

Accepted Answer

Pay online by UPI, credit or debit card, net banking or wallet through Cashfree's secure payment page, or choose Cash on Delivery on eligible orders and pay when the product arrives.

Question 5

Is Cash on Delivery available at my address?

Accepted Answer

Cash on Delivery is offered on orders up to ₹50,000. For larger orders, contact us before placing the order so we can confirm the available arrangement. If COD is not possible for your pincode, we tell you when we call to confirm the order.

Question 6

When will my order arrive?

Accepted Answer

Most orders arrive in 2–3 days after we confirm your order.

Question 7

Do you deliver across India?

Accepted Answer

Yes. Orders are dispatched nationwide through our distribution partner's network.

Question 8

Who installs air conditioners and other appliances?

Accepted Answer

Installation is coordinated through the manufacturer's authorised service network, so your warranty is not affected. We confirm what is included when we confirm the order.

Question 9

My product arrived damaged. What should I do?

Accepted Answer

If you can, note the damage on the delivery receipt before signing. Then send us photos of the product and the packaging as soon as possible, with your name and the product — we will take it from there.

Question 10

Can I return or exchange a product?

Accepted Answer

We don't accept returns. If the product arrives damaged, defective or is not what you ordered, tell us within 7 days of delivery and we will exchange it, subject to our Returns & Exchange policy.

Question 11

Is the warranty the manufacturer's?

Accepted Answer

Yes. Every product carries the full manufacturer warranty. Keep your invoice — it is your proof of purchase for any claim.

Question 12

How do I get a product repaired under warranty?

Accepted Answer

Voltas runs its own service network. Book a service request on voltasservice.com, or contact us and we will help you raise it.

Question 13

Which size or capacity should I buy?

Accepted Answer

Every category page has a sizing guide — tonnage by room size, litres by household, and so on. If you are still unsure, tell us the room and how you use it and we will recommend a model.

Question 14

Can you compare two models for me?

Accepted Answer

Yes. Send us the two product names and what matters most to you — running cost, noise, price — and we will explain the difference plainly.

How can we help?

A real person, not a ticket

Placing an order

Payment

Delivery & installation

Damage & exchange

Warranty & service

Choosing a product